When you call customer service, you never know who that voice on the other end of the line could be.
It might be someone as cordial and devoted to helping as 27-year-old LaBrittany Knight of Indianola.
She works from home, answering calls for Whirlpool’s warranty services department from her wheelchair. Knight was born with cerebral palsy, a group of disorders that affect a person's ability to move and maintain balance and posture.